A Steve Shaw Certified Trainer will stand on the service drive, side by side with your team. This week is about implementation and action. The trainers will demonstrate in real world scenarios how to present the Multi-Point Inspection Report Card and The Maintenance Menu to your customers. This is a two or four-day intensive hands’ on training program.
We are your Driveway Manager
One of the Steve Shaw Certified Trainers will work on your service drive. The driveway manager is the most influential use of your training dollars. The job is to act as your service drive manager and improve the processes on site immediately. While on the drive the trainer will identify the areas in most need of improvement and direct the team instantaneously to improve sales and customer retention. The Steve Shaw Certified Trainer will focus on your team Multi-Point Inspection Presentation, Menu Presentation along with CSI and Social Media Strategies for Success
The Service Trainer will arrive to open the dealership with your team. He will work side by side with the staff in order to systematically improve the sales in the store. This will allow the trainer teach one on one real world situations. The trainer will laser focus on
This is an intense two-day on the job working training program.
The service trainer will also work with management to improve processes such as
- Technician MPI Completion
- Quarter-Time process
- Walk Around Process
- Menu Presentation
- Management Action Plan
Your dealership will see immediate improvement in RO Performance. Select your best option now.