Do you wonder what happens when your not around? Have you always wanted to know what EXACTLY is being said to your customers on the telephone? When is the real date for the next appointment? These questions and more can be answered by performing a complete mystery shop phone survey.
A service trainer will reach out to you and identify your main concerns. We will then perform a mystery shop of multiple items with your service department or call center. We have a proven script with questions to identify the biggest opportunities in your store.
The trainer will then present you a complete analysis with an action plan for improvement.