Often dealerships have an overwhelming amount of incoming calls that steal the time from a service advisor. The goal is to reduce the dreadful incoming status call to provide the service advisor more time for the productive selling points. Once a clear picture is established Steve Shaw can deliver specific training to improve the phone etiquette of the service team.
- Parts Hold
- Do I answer the call now or talk to my guest in front of me.
- Excessive (unreturned) Voice Mails
A service trainer will reach out and discuss your options for phone handling. We will set up a time to contact your service advisors for customer handling and phone training. This is based on your unique situation and dealership. (Up to 5 Service Advisors)