Books on Service Advisor Sales & Fixed Ops Leadership - Steve Shaw's Bookstore
FOiS — The Behavior Behind the Numbers
The complete operating system for a modern dealership service department. FOiS is a premium, single-volume field manual covering the three things that run a service department — Leadership, the Sales Approach, and Process — with the formulas, word tracks, glossary, and a self-diagnostic assessment to put it to work in your store. Written for service directors, fixed operations managers, and the advisors and technicians who carry the numbers every day, FOiS is the field manual Steve Shaw wished someone had handed him on his first day as a manager — and the same system behind thirty years of dealership training.
Master of the Waiting Room: The Professional Service Advisor Sales Approach
The Book, Master of the Waiting Room is the ultimate service advisor-training program. Steve Shaw has revealed his training program for service advisors right here in this fully loaded manuscript. Everything a service advisor needs to know to improve their Repair Order Performance is documented in detail. This book has proven practices that real world service advisors use now! It also has secret word tracks that deliver sales results. Learn from the best in the business. Become Master of the your dealership waiting room. GET YOURS NOW!
The Art of PASS FAIL - Overcoming Objections and Customer Management: How to Persuade Others and Maximize Your Life
In today's fast pace, no nonsense, customer centric world, success or failure has only one measurement which is 100% or PASSING. There is no middle ground! Any grade, score, mark, rating or dimension less than perfect is considered a failure in the eyes of your boss and the ever-demanding consumer. This model is true in all areas of sales and customer approval.